Cancellation and refunds
How to cancel your subscription, and when you can get money back. Last updated 11 November 2026.
The short version
- You can cancel at any time.
- After cancelling, you keep full access until the end of the period you've already paid for. You won't be charged again.
- We don't refund part-used months or years, except where the law requires it (see your legal right to cancel below).
- Your trades stay in your account after your subscription ends. Only AI reviews stop.
How to cancel
- Sign in and open Account (bottom of the screen).
- Tap Manage subscription. This opens Stripe's secure billing portal (the same button is on the Pricing page as "Manage subscription, card or cancel").
- Choose Cancel subscription and confirm.
- Back in advjourn, your Account page shows "Cancels on [date]". That's the last day of your paid period, and you keep your plan until then.
Changed your mind? Until that date, you can undo the cancellation in the same portal. If you can't get into your account, email advjourn26@gmail.com and we'll cancel it for you.
Deleting your account does not cancel your subscription. Please cancel first, then delete your account.
Switching to a cheaper plan
Downgrading (for example Premium to Gold, or yearly to monthly) also takes effect at the end of your current period, so you keep what you've paid for until then. There's no refund for the difference.
The free trial
The free trial needs no card and ends on its own. There's nothing to cancel and you'll never be charged for it.
Your legal right to cancel
Nothing in this policy affects your legal rights. If you're a consumer in the UK, the law may give you the right to cancel a new subscription within 14 days of buying it and get a refund. If you've already used the service in that time, the refund may be reduced to reflect what you've used.
To use this right, email advjourn26@gmail.com within 14 days of subscribing, saying you want to cancel. You don't have to give a reason. We'll refund any amount due within 14 days, to the card you paid with.
If something goes wrong with the service that we're responsible for, you may also be entitled to a repeat of the service or a partial or full refund.
Refunds
Where a refund is due, we send it through Stripe to your original payment method. It usually shows up within 5 to 10 working days, depending on your bank.
Questions? Email advjourn26@gmail.com. The full terms are in our Terms of Service.